Case One.

Relocation Department of Large Corporation

A large multinational relocation group had faced five years of corporate reorganizations and refocusing efforts resulting in low morale. Seasoned employees were seeing their loyalty and years of hard work resulting in precipitous changes and potential job loss. The group was faced with the challenge of competing for business that previously was automatically assigned to them.

Challenge:

Management wanted higher activism among the team to generate and retain relocation customers.

Recommendation:

Develop a two phase solution.

Phase One:

Encourage employees to voice concerns and acknowledge accomplishments.

Re-evaluate strategies for coping with the change and apply those skills to current situations.

Group was empowered by own initiative with full support from management.

Phase Two:

Work with leadership using six-point evaluation tool to measure efforts and resources to meet the groups objectives.

Management group was interviewed and presented with an objective evaluation of their effectiveness.

Discussion results led to focus and action groups to keep business functions on track.